Customer Engagement Manager

We are currently seeking a subject matter expert in immunization related public health issues to join our expanding team in Greenwood Village, CO as a Customer Engagement Manager. The ideal candidate has the necessary public health background, a desire to help the world be a healthier place to live in, basic office and database skills, and a keen interest in public health technology.

Position Description

This is a hands-on position. Typical duties/responsibilities include:

  • Leveraging subject matter expertise in immunization registries and public health case management best practices to guide our software developers to develop the best solutions on behalf of our customers
  • Collaborating (in both written and oral format) with customers and other team members on ideas, designs, and issues (both technical and non-technical)
  • Working with customers and/or other team members to resolve customer issues and to provide advice to our customers on leveraging our software
  • Assisting with the generation and delivery of product training to customers
  • Assisting with the creation of end-user documentation geared to the public health sector
  • Assisting with the testing of software releases prior to deploying an upgrade to a customer
  • Managing the end-to-end relationship for national and international governmental and public health projects from implementation through transition and support
  • Representing Envision as a subject matter expert for national committees and workgroups through the American Immunization Registry Association (AIRA) and the Centers for Disease Control and Prevention (CDC)
  • Participating in industry meetings and conferences

Required and Preferred Experience and Skills

Public Health Management experience (REQUIRED)

  • Project Management Skills: 3+ years managing high-profile projects in state/local government
  • Collaboration Skills: Leveraging email and phone to meet project objectives and contractual obligations with Stakeholders
  • Project Administration Skills: Documenting business plans and policies/procedures to sustain project funding
  • Subject Matter Expertise: Participating as a member of national steering committees regarding Immunization Registries through the American Immunization Registry Association (AIRA) and for the Centers for Disease Control (CDC)

Education (REQUIRED)

  • Bachelor degree in Public Healthcare or a Healthcare related field

Customer support experience (PREFERRED)

  • Customer Service, Listening, Phone and Email Skills: Leveraging email and phone to resolve problems by clarifying the customer’s issues
  • Product Knowledge, Problem Solving, and Technical Savvy: Reproducing problems in software and consulting with vendors to determine the cause of the problem
  • Resolving Conflict: Selecting and explaining the best solution to solve the problem
  • Documentation Skills: Documenting and following up to ensure issue resolution
  • Analyzing Information: Preparing product or service reports by collecting and analyzing customer information

Training experience (PREFERRED)

  • Courseware Development: Designing computer training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy
  • Presentation Skills: Conducting training classes by presenting job-specific, company-specific software computer application classes

Preference will be given to candidates with experience working with:

  • Message-based applications including HL7
  • Immunization Information Systems for Public Health Registries
  • CDC programs and initiatives: VTrckS, VFC, CDSi, CoCASA, AFIX
  • Public Health Case Management Systems for MCH, TB, HepB, STD, CYSHCN
  • Public Health Crisis and Response Administration
  • American Immunization Registry Association MIROW best practices

Required Background and Traits

  • Self-starter willing to work in a dynamic environment with minimal supervision
  • Ability to produce high quality work in a timely fashion
  • Ability to troubleshoot issues
  • Strong analytical and software problem-solving skills
  • Effective verbal and written communication skills
  • Self-motivated to learn and keep up with the latest technologies, tools, and industry trends
  • Strong organization and time management skills
  • Proficiency in Word, Excel, PowerPoint, and Visio
  • Understanding of database principles
  • Ability to learn new software quickly

Local candidates only. You must be eligible to work in the U.S. without sponsorship.

Normal working hours are Monday through Friday with flexibility on hours. Telecommuting is not possible for this position. Occasional travel will be required for this position.

Please submit resumes and salary requirements to resumes@envisiontechnology.com and include “Customer Engagement Manager” in the subject line.